Name
AI is the answer.... now what is the question? 
Date & Time
Thursday, February 12, 2026, 2:05 PM - 2:20 PM
Marcus Gardiner
Description
  • Challenging the tunnel vision around the application of AI 
  • What are the key business problems in customer service, and where might tech, and AI, play a role in future evolution? 
  • Exploring customer service experiences and technology from other sectors